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Video-First Unified Communications Platform

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Bridge the gap to video-first unified business communications with one easy-to-use solution

Cloud phone system

Zoom Phone supports traditional business phone system features delivered with a streamlined user experience to modernize employee and customer interactions

Centralized management

Quickly provision and manage users and intelligently monitor business interactions with an easy-to-use centralized administration portal

Secure and reliable

The globally distributed Zoom cloud platform delivers secure HD Voice with enterprise-class reliability and quality of service to ensure every call is perfect

One unified app for phone, video, meetings, and chat

  • Seamlessly make and receive phone calls, share content, participate in video meetings, and send chat messages from Zoom desktop and mobile apps
  • Easily elevate phone calls to a Zoom Meeting without requiring participants to hang up and dial-in to a separate conference bridge
  • Native apps for Windows, MacOS, iOS, and Android are designed for ease of use while maximizing voice and video quality of service

Enterprise cloud phone system capabilities

Intelligent Call Routing & Auto Attendants

Never miss a call. With intelligent personal
and system call routing capabilities calls are
quickly and efficiently connected.

Out-of-the-box Integrations

Improve employee productivity with native
integrations to Salesforce.com, Microsoft
Office 365, and Google G-Suite

Bring Your Own Carrier

Keep your current PSTN service provider to power the Zoom Phone cloud PBX service in virtually any country.

Voicemail & Call Recording

Easily listen to or read your transcribed
voicemails or listen to recorded phone calls
from any PC, deskphone, or mobile device.

Secure HD Audio

Enable your employees to communicate
with secure high definition voice
conversations

Interoperability with Standards-based Endpoints

Preserve the traditional deskphone
experience with support for VoIP devices
from Polycom and Yealink

Seamlessly elevate a Zoom
Phone call to a Zoom Meeting

Users can quickly transition a Zoom Phone call to a Zoom Meeting
with a single touch of a button.

  • Bring the full power of Zoom Meeting content sharing, video, and chat to a Zoom Phone call
  • Eliminate the need for participants to end the current call to only dial-in to a seperate conference bridge
  • Significantly reduce the time required to start a Meeting or Conference call

Accelerate your migration to the
cloud with Bring Your Own Carrier

With Zoom’s Bring Your Own Carrier (BYOC) capabilities, enterprise customers
can keep their current PSTN service provider to power the Zoom Phone cloud
PBX service.

Keep your existing calling plans & rates

Avoid paying early termination fees when upgrading to a modern communications platform

Easy Migration

Power-up Zoom Phone without porting numbers and canceling your current service

Global Reach

Consolidate your phone system management and enable Zoom Phone service in virtually any country

Dashboards to monitor the
quality and health of Zoom
Phone calls

Zoom Phone quality monitoring dashboards and call detail reporting
give administrators the power to proactively monitor and troubleshoot
call quality issues.

  • Quickly visualize and evaluate the health of Zoom Phone performance to stay on top of potential network-related quality issues
  • Identify and isolate potential network issues with native reporting of VoIP codec bit rates, packet loss, jitter, and network latency
  • IT administrators can track the performance of all calls traversing the network with automatically assigned Mean Opinion Scores (MOS)

Bring Your Own Contact Center

With native out-of-the-box integration to Contact Center as a Service (CCaaS) solution providers Five9 and Twilio, integrating your preferred customer
experience platform to the Zoom cloud has never been easier.

Direct Network Peering

Calls between the Zoom cloud and contact center partners are directly routed over private network peering connections for improved QoS

Automatic Call Routing

Efficiently route calls from Zoom Phone auto attendants, call queues, and Zoom Phone users to Five9 and Twilio Flex campaigns and queues

Unlocking the power of video-first unified communications

When leading enterprises trust Zoom to deliver their cloud phone solution—there’s no compromise when it comes reliability, usability,
and security.

“At Ciena, we love Zoom - it transformed us into a video culture, but the missing piece was external phone calling. We wanted to make communications easy by consolidating into one tool, so we were excited when Zoom Phone debuted.”

-Henry Ku, Director IT Infrastructure @ Ciena

Contact sales to get started with Zoom Phone today!